Goal: Getting to “yes” or “no” as quickly as possible: This is the goal to the follow-up call. It’s “maybe” that’s a waste of everyone’s time.
Stop the pestering: According to experts, having the TC call and call is a waste of the TC’s time and a nuisance to the person who visited the practice.
Use email instead of phone: It’s human nature that people if they want to give bad news (for example “no to treatment ) are more comfortable doing it in an impersonal way such as email rather than talking to someone in person.
GET THE EMAIL ADDRESS: This is actually someone more important than the phone number. The reasons why are:
Speed of response (ex. Typing vs picking up the phone)
Shorter, more succinct conversations
Responding when it is convenient
Pro TIP: Learn to like “no” almost as much as “yes.” “Maybe” stands alone as the thief of time management
What to do next: Don’t abandon them, add them to an email list for marketing such as the AO newletter.